Tag: Online Dispute Resolution

Alternative Dispute Resolution for Consumer Disputes in the Single Market

The European Commission yesterday proposed legislation “to help consumers solve their disputes with businesses out of court”. The proposal comprises a Draft Directive on Consumer ADR and a Draft Regulation on Online Dispute Resolution. I have not yet been able to review the material in any detail, but it reminds me of the fact that Germany has not even managed to implement the EU Directive on certain aspects of mediation in civil and commercial matters, which was due in May 2011, and on which I was planning to post for some time.The press release says that the European Parliament and the EU Council have committed to adopting the package by the end of 2012 as a priority action in the Single Market Act, so we will follow that one closely over the next couple of months.