Alternative Dispute Resolution for Consumer Disputes in the Single Market

The European Commission yesterday proposed legislation “to help consumers solve their disputes with businesses out of court”. The proposal comprises a Draft Directive on Consumer ADR and a Draft Regulation on Online Dispute Resolution. I have not yet been able to review the material in any detail, but it reminds me of the fact that Germany has not even managed to implement the EU Directive on certain aspects of mediation in civil and commercial matters, which was due in May 2011, and on which I was planning to post for some time.The press release says that the European Parliament and the EU Council have committed to adopting the package by the end of 2012 as a priority action in the Single Market Act, so we will follow that one closely over the next couple of months.

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One thought on “Alternative Dispute Resolution for Consumer Disputes in the Single Market

  1. Good morning,

    We recently came across your article and have added a link on our global non-profit mediation website, giving Dispute Resolution Germany full credit for its authorship. Please see – http://www.mediaitonworld.net.

    Mediation World is sponsored by the British Ministry of Justice and others, and is designed to make  up-to-date information on mediation developments in every country available for free – e.g. news, articles, legislation, mediation schemes, research, training, conferences, courses, blogs, podcasts, etc.

    The site is fundamentally a global collaboration of mediation organisations and experts, all participating to share knowledge, experience and information, and in turn receive profile.   It is a dynamic resource for any dispute resolution student or professional and provides access to the widest range of mediation developments around the world.

    We depend on leading mediation organisations to submit relevant mediation news, papers, training events, conferences, undergraduate and postgraduate courses, etc., as and when they become available, which we then upload onto the site.  Each news item, conference, article, etc., is credited to the author and brings heightened profile to the country of origin.   

    Along with others in your country, you can:
    publicise your events globally – conferences, training courses, etc – through global events calendars
    circulate your own institution’s newsletter or articles globally through the site, and also to the weekly email to all site subscribers
    publicise news, articles, podcasts, papers, etc. globally
    submissions are welcome in ANY language

    We encourage you to visit the site and register your email address to receive our free weekly newsletter.  We hope you will join us in helping expand this unique resource.

    Sincerely, 

    Allie

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